Orders

Refund Policy

A straightforward path when something is wrong with a fundraiser order.

Before fulfillment

Contact us as soon as possible if you need to change or cancel an order. We will help when the order has not yet entered fulfillment, though changes cannot be guaranteed once processing begins.

Damaged, missing, or incorrect items

Please contact us promptly with your order-status link, a description of the issue, and photos when helpful. We will review the order and arrange an appropriate replacement, credit, or refund when eligible.

How refunds work

Approved refunds are returned to the original payment method. Processing time after approval depends on your bank or card issuer.